Responsible Gaming

Effective Date: 1 January 2026

1. Our Commitment

Bosco Fior S.r.l. is committed to promoting responsible entertainment on Bosco Fior Lounge. While our platform is a free social casino without real-money gambling, we recognise that any form of gaming should be enjoyed in moderation and with awareness.

2. Understanding Social Casino Play

Social casino games simulate the experience of casino-style entertainment using virtual Fior Coins. Because no real money is involved, the financial risks of traditional gambling do not apply. However, time spent and emotional engagement should still be managed responsibly.

3. Age Verification

Bosco Fior Lounge is strictly for adults aged 18 and over. We implement age gates at first visit and during registration. If you are under 18, you must not access or use our social casino platform.

4. Recognising Problematic Behaviour

Signs that gaming may be becoming problematic include: spending more time than intended, neglecting responsibilities, feeling anxious when not playing, using gaming to escape problems, and difficulty stopping despite wanting to. If you recognise these signs, seek support.

5. Self-Management Tips

Set time limits for your social casino sessions. Take regular breaks. Do not play when tired, stressed, or under the influence. Treat {CURRENCY} subscriptions as entertainment expenses within your budget. Remember that virtual wins have no real-world value.

6. Platform Tools

We provide session awareness features and clear display of Fior Coins consumption. Subscription management is available in your account settings, allowing you to review, modify, or cancel plans at any time.

7. Parental Controls

If you are a parent or guardian, we recommend using device-level parental controls and monitoring tools to prevent minors from accessing age-restricted content including social casino platforms.

8. Support Organisations

If you or someone you know needs help with gaming-related concerns, contact these organisations: GamCare (www.gamcare.org.uk), BeGambleAware (www.begambleaware.org), Gambling Therapy (www.gamblingtherapy.org), or your local mental health services.

9. Employee Training

Staff at Bosco Fior S.r.l. receive training on responsible gaming principles and player support protocols. Our support team is prepared to assist players who express concerns about their gaming habits.

10. No Real-Money Recovery

Because Bosco Fior Lounge does not involve real-money gambling, there are no financial losses to recover. However, if you feel your engagement with our social casino is unhealthy, we encourage you to take a break or delete your account.

11. Advertising Standards

We do not target advertising for Bosco Fior Lounge at minors, vulnerable individuals, or jurisdictions where social casino content is restricted. Our marketing emphasises free entertainment, not monetary gain.

12. Research and Improvement

Bosco Fior S.r.l. monitors industry best practices in responsible gaming and updates our policies accordingly. We welcome feedback on how we can improve player wellbeing on Bosco Fior Lounge.

13. Account Self-Exclusion

If you wish to take a break from {SITE}, contact support@boscofiorsrl.com to request temporary account suspension or permanent deletion. We will process your request within 48 hours.

14. Contact Our Responsible Gaming Team

For responsible gaming enquiries, email responsible@boscofiorsrl.com. Our team is available Monday to Friday, 9:00–18:00 CET. You can also use the contact form on our website selecting "Responsible Gaming" as the topic.

15. External Resources

Additional resources include: National Council on Problem Gambling (US), Responsible Gambling Council (Canada), and European associations for consumer protection in digital entertainment. Seek professional help if gaming affects your quality of life.